Terms of service

Effective Date: June 21, 2025

Welcome to 11 Regions (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, www.11regions.com (the “Site”), and the travel services we offer, including tour guiding, transportation, catering, and hotel bookings (the “Services”).

By using our Site or Services, you agree to these Terms. If you do not agree, please do not use the Site.

  1. Who We Are

11 Regions is a travel service operated by Giga Martashvili, an individual entrepreneur registered in Georgia. We provide personalized travel experiences across Georgia, Armenia, and Azerbaijan.

  1. Services We Provide

We offer the following services:

  • Tour guiding and itinerary planning
  • Private and group transportation
  • Food and catering coordination
  • Hotel booking (via third-party providers)

Most services are provided directly by our team, except for hotels, which are arranged through reliable third-party partners.

  1. User Accounts and Access

You may be required to create an account or provide personal details to book services. You agree to provide accurate and current information and are responsible for keeping your login credentials secure.

  1. User Conduct

You agree not to:

  • Violate any local or international law
  • Provide false information
  • Interfere with or disrupt the Site or Services
  • Post unlawful or inappropriate content

We reserve the right to suspend or terminate access for violations of these rules.

  1. Payments and Cancellations
  • Payments are accepted through secure online platforms.
  • Prices and availability may change at any time.
  • Cancellations and refunds are handled on a case-by-case basis. Please contact us directly to discuss your situation.
  1. Privacy and Data Use

We collect personal information necessary to fulfill bookings, including name, contact information, and travel preferences. We also use cookies and analytics tools to improve your experience.
For more details, refer to our Privacy Policy [included below or on a separate page].

  1. Intellectual Property

All text, images, videos, logos, and materials on this Site are the property of 11 Regions (Giga Martashvili) and may not be copied or used without permission. Users may share our materials only with proper credit and not for commercial use.

  1. Third-Party Services

While we coordinate hotel bookings, these services are delivered by third-party providers. We are not responsible for the acts, omissions, or quality of service provided by these external vendors.

  1. Disclaimers and Limitations of Liability
  • We do our best to provide safe and reliable travel experiences. However, all travel involves inherent risks (e.g., weather, delays, health, local conditions).
  • We are not liable for issues arising from third-party providers or situations beyond our control.
  • The Site may occasionally be unavailable due to maintenance or technical errors.
  1. Termination of Service

We may suspend or terminate your access to the Site or Services at any time if:

  • You violate these Terms
  • Fraudulent or harmful behavior is detected
  • Required by law or regulatory authority
  1. Governing Law

These Terms are governed by the laws of Georgia. Any disputes arising from the use of this Site or our Services will be handled in accordance with Georgian law, under the jurisdiction of relevant courts or authorities registered with the National Agency of Public Registry of Georgia.

  1. Contact Information

For any questions, support, or legal notices, please contact us at:

Giga Martashvili
Director of Travel Operations
📧 Travel@11Regions.com
🌐 www.11Regions.com
📞 +995 555 300 414