Effective Date: June 21, 2025
At 11 Regions (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide while using our website, www.11Regions.com (the “Site”), and related travel services (the “Services”).
This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and your rights as a user. By using our Site or Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal data:
– Personal Identification Information: Name, email address, phone number, nationality, passport details (if necessary for bookings)
– Booking and Travel Preferences: Destinations, dietary needs, group size, accommodation preferences
– Payment Information: Billing name, payment method (we do not store full credit card details on our servers)
– Technical Data: IP address, browser type, operating system, device identifiers
– Usage Data: Pages visited, time spent on the site, clicks, referral sources (via cookies and analytics)
2. How We Use Your Information
We use your information to:
– Process and confirm bookings
– Communicate with you regarding travel arrangements
– Provide personalized travel experiences
– Respond to inquiries and customer support requests
– Improve our Site and Services through analytics
– Comply with legal obligations
We do not sell or rent your personal data to third parties.
3. How We Share Information
We only share your information when necessary to provide our services, such as:
– With third-party hotel or service providers to secure bookings
– With payment processors to complete secure transactions
– With government or regulatory bodies if required by law
– With trusted tools (e.g., Google Analytics) for improving website performance
All third parties are contractually obligated to protect your information and only use it for the intended purpose.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
– Enable core website functionality
– Remember your preferences (e.g., language or currency)
– Analyze user behavior (via Google Analytics)
You can manage or disable cookies in your browser settings. By using our Site, you consent to the use of cookies.
5. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and access control.
However, no online platform is 100% secure. By using our Site, you acknowledge and accept this risk.
6. Your Rights (Especially under GDPR)
If you are located in the EU or similar jurisdictions, you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate or incomplete data
– Request deletion of your data (“right to be forgotten”)
– Object to data processing or request data portability
– Withdraw consent for marketing communications
To exercise your rights, contact us at Travel@11Regions.com.
7. Data Retention
We retain your personal data only for as long as necessary:
– To fulfill your booking and travel needs
– To comply with legal and tax requirements
– For historical or business purposes (e.g., repeat traveler discounts)
When no longer needed, data is securely deleted or anonymized.
8. Children’s Privacy
Our Services are not directed at children under 16. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it immediately.
9. International Data Transfers
As our business operates in Georgia and serves global travelers, your data may be processed outside of your country. We take steps to ensure all international transfers meet adequate legal protections, especially under GDPR.
10. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in law or services. The latest version will always be posted at www.11Regions.com/privacy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact:
Giga Martashvili
Director of Travel Operations
Email: Travel@11Regions.com
Phone: +995 555 300 414
Website: www.11Regions.com